Support

Exercise videos stream from our servers, so this is almost always the connection. Check you have signal or Wi-Fi, then close SoMi fully (swipe up from the bottom of the screen and flick the app away) and reopen it. If it persists on a good connection, email us with your iPhone model and iOS version.

Voice and music have separate volume sliders. Tap the music note button on the home or setup screen to open them and set each independently. Also check your ringer switch and that the phone is not routed to another AirPlay device.

A flow is committed at the end, when you complete the closing check-in. Leaving partway through means there is nothing to record. If you did finish the check-out and it still is not showing, tell us roughly when it happened and we will look.

The streak counts days on which you completed a flow, in your device’s time zone. Travelling across time zones can shift a day boundary. If the number still looks wrong to you, email us — we would genuinely like to know.

Make sure you are signed into iCloud in iOS Settings and that two-factor authentication is on, which Apple requires. If you previously revoked SoMi in Settings → your name → Sign-In & Security → Sign in with Apple, you may need to re-enable it there.

Use the password reset option on the sign-in screen and a reset link will be sent to your registered email address. If you signed up with Apple you do not have a password with us at all — just use Sign in with Apple again.

Every composed flow is editable before you start it. You can swap any individual exercise, reroll the whole sequence, toggle the body scans, and set the duration anywhere from 5 to 18 minutes. Mid-flow, you can skip a block you are not feeling.